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Contact Support

We’re a small team that moves fast. If you need help, you’ll talk to someone who actually builds the product - not a chatbot, not a ticket queue.

Email Us

support@octolane.comWe respond within a few hours during business hours (9am–6pm PT, Mon–Fri). For urgent issues, email one@octolane.com directly.

Book a Call

Schedule a 15-min callWalk through your issue live with someone on the team. Best for setup help, migration questions, or feature walkthroughs.

Call Us

+1 (415) 555-1234Available during business hours (9am–6pm PT, Mon–Fri). Leave a voicemail outside hours and we’ll call you back.

Chat in App

In-app chatClick the chat icon in the bottom-right corner of your Octolane dashboard for real-time help.

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Talk to the founder

Have product feedback, a feature request, or just want to share how things are going? Reach out to One (CEO) directly: We read every message and build based on what our customers need.

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Common issues before you reach out

This usually happens when not all permissions were granted during setup. Go to Settings → Integrations → Gmail & Calendar, click the three-dot menu next to the disconnected account, select Reconnect, and make sure you grant all required permissions.
Check that the Signal script is loading on your site - open your browser’s developer tools, go to the Network tab, and filter for “octolane.” If the script isn’t loading, verify it’s in your site’s <head> tag. If it is loading but you’re not seeing data, give it 15-30 minutes for the first visitors to appear.
Make sure your email account is connected and showing as active in Settings → Integrations. The Deal Finder Agent needs a few hours to process your email history on first connect. If it’s been more than 24 hours with no deals detected, email us and we’ll look into it.
Go to Settings → Billing to upgrade, downgrade, or update your payment method. If you need help with invoicing or have a billing question, email support@octolane.com.

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