Support
How to reach us
- Email: support@octolane.com
- Security issues: security@octolane.com
- Schedule a call/demo: octolane.com
Common troubleshooting
- Can’t see updates? Confirm Gmail and Calendar connections are active; re-auth if scopes expired.
- Missing contacts? Check that emails include participants you expect; we dedupe strict domains.
- Wrong account mapping? Move the record once; we remember the corrected mapping going forward.